One Smart Way (“One Smart Way,” “we,” “us,” “our”) respects your concerns about privacy and provides this notice explaining how we collect, use, and disclose information when customers inquire about, use, or purchase our services, and when carriers, drivers, warehouse personnel, and distributors inquire about or move loads for or do business with One Smart Way.
This Privacy Policy is not a contract and does not create any contractual rights or obligations.
This Privacy Policy applies to personally identifiable information (“Personal Information”) collected from customers, carriers, and drivers, including information collected through our services. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. As used hereinafter, the term “Services” includes those websites, platforms, and mobile applications from which you are accessing this Privacy Policy, which are owned and/or operated on behalf of One Smart Way, including the web pages associated with www.one-smartway.com. The terms “you” and “your” shall include and/or reference the individual user of the Services and, when applicable, the business entity for which the individual user of the Services serves as an agent, independent contractor, or employee thereof.
Our privacy practices may vary among the jurisdictions in which we operate to reflect local practices and legal requirements.
This Privacy Policy does not address, and we are not responsible for, the privacy, Personal Information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, LinkedIn, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our apps.
By accessing or otherwise using the Services, you acknowledge that you have read and understand this Privacy Policy and that Personal Information you provide may be processed and used in accordance with the terms of this Privacy Policy.
The Information We Collect
Personal Information about Customers
In the course of inquiring about or using One Smart Way’s Services, including registering on or using our websites, you may be asked for, among other things, the following Personal Information: your name, email address, postal address, telephone number, business contact information, communication preferences, and other registration information.
We may also request payment information that, in some cases, may constitute Personal Information.
In addition, we may obtain market data on customers and potential customers from third-party sources; this information may include limited Personal Information, such as contact details of company representatives.
Personal Information about Carriers/Drivers
In the course of inquiring about or moving loads, or registering on or using our Services, you may be asked for, among other things, the following Personal Information: your name, email address, postal address, telephone number, business contact information, carrier number, truck/equipment type, driver’s license information, social security number, driver history, passport information, insurance information, and service profile information. Drivers may use our mobile apps to submit images of paperwork such as invoices and bills of lading and to search for available load requests based on the driver’s location and to confirm load acceptance; this information may, in some cases, constitute Personal Information. We also obtain basic carrier information from public or other third-party sources; this information may include Personal Information, such as contact details of carrier representatives, as well as carrier insurance information.
In addition, drivers provide status updates (including location) about loads they are moving. Such status updates may be provided to us in various ways as further described under “Collection and Use of Location Data” below.
Personal Information about Personnel of Warehouses/Distributors
Personnel of warehouse facilities used in connection with our loads and of distributors of our customers may be asked for the following Personal Information when they register on our Services: name, email address, postal address, telephone number, business contact information, and other registration information.
We need to collect Personal Information to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Technical Information
We may also collect certain technical information when you visit or use our Services, including device information (such as the type of browser you are using, the type of operating system you are using, and regional and language settings), your Internet Protocol (IP) address, and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/or aggregate data about the pages visited. Where IP addresses or other technical information are deemed Personal Information under local law, we will treat this information as Personal Information. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service, and to provide and customize our products and services. Where we combine non-personally identifiable online information with Personal Information, we will treat the combined information as Personal Information.
How We Use the Information
We and our service providers use Personal Information for legitimate business purposes, including:
– To provide the functionality of the Services;
– To provide the Services;
– To coordinate with shippers, consignees, carriers, drivers, warehouses, distributors, and other supply-chain participants on the dispatch and delivery of loads;
– To tender loads to carriers;
– To accept requests to arrange transportation of shipments from customers;
– To track, text (SMS) message, call, and provide updates on or relating to the status and location of loads;
– To create and manage accounts (including online accounts);
– To perform auditing, invoicing, and reconciliation activities;
– To process claims received in connection with our services;
– To provide support to customers and carriers;
– To respond to inquiries, requests, questions, and comments;
– To communicate by email, mobile text (SMS) messaging, push notification, telephone call, or other means;
– To assist in the development of new products, services, websites, and apps and/or the improvement of our existing products, services, websites, and apps;
– To protect the security or integrity of our products or services, and/or to enforce the terms governing their use;
– To detect and protect against safety threats or destruction of property, including threats to our IT systems and other assets;
– To detect and protect against fraud, criminal activity, and other legal liabilities;
– To evaluate and improve our business operations and business intelligence, including our ability to address customer needs;
– To analyze for business reporting;
– To provide personalized services; and
– To ease the use of our products, services, websites, and apps by eliminating the need to re-enter information.
We engage in activities to manage our relationship with you, such as:
– To provide you with marketing materials at your request;
– To process and collect payments and to make payments; and
– To offer products or services that may be of interest at your request.
We engage in certain activities with your consent (where required by applicable law), including:
– To display website content customized to customer interests and preferences; and
– To obtain feedback and to support and enhance our sales, marketing, and advertising efforts.
We also use Personal Information to comply with applicable law and our policies, and to cooperate with government officials or parties in litigation under the process of law or regulation, or as otherwise required or permitted by law.
We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, including, without limitation, to generate reporting and to improve the design and content of our products, services, websites, and apps, and we may share this data with third parties.
Collection and Use of Location Data
We track the location of our shipper customers’ loads to help ensure smooth delivery. We make available different ways for carriers and drivers to choose to provide location updates on the loads they are moving.
– By telephone calls, text messages, or website entries.
– Through electronic logging devices.
– Through connection to the carrier’s transportation management system or otherwise by the carrier, to provide location data of their drivers when they are moving loads for One Smart Way.
– Through the use of third-party apps that provide location data.
Disclosure of Personal Information
We may disclose Personal Information of customers to supply-chain participants such as drivers and carriers, warehouses, and distributors to the extent necessary to coordinate, execute, and monitor shipments, to provide services you have requested or authorized, and for other legitimate business purposes consistent with this Privacy Policy. We may also disclose Personal Information of carriers and drivers to customers and supply-chain participants for such purposes.
We may disclose Personal Information to our affiliates and service providers to perform tasks on our behalf for business purposes consistent with this Privacy Policy. These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
By using the Services, you may also elect to disclose Personal Information.
In addition, when push notifications are sent to your mobile device, your Personal Information is disclosed to the provider of the push notification service (e.g., Apple Push Notification for iOS devices and Google Cloud Messaging for Android devices). The privacy policy of the relevant service provider applies to the use and disclosure of your Personal Information by these services.
We may also disclose Personal
Information as necessary or appropriate to comply with applicable law or regulations, including laws outside your country of residence; to cooperate with public and government authorities including law enforcement; to establish, exercise, or defend a legal claim; or as otherwise permitted or required by law.
In addition, we may disclose or transfer Personal Information to a third party in connection with any reorganization, joint venture, assignment, or other disposition of all or any part of our business, assets, or stock, or if One Smart Way or a One Smart Way affiliate is acquired in whole or in part by or merged with another company. Such third parties may include, for example, an acquiring entity and its advisors.
Access and Choices
You may review and edit online contact details and certain other Personal Information you have provided when using our Services. We encourage you to make sure your contact details and other Personal Information are up-to-date.
Communication Preferences
One Smart Way may send you communications by email, mobile text (SMS) messaging, telephone calls, or push notification. You may opt out of such communications as described below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you use certain One Smart Way services, you may not opt out of mandatory service or administrative communications that are part of certain One Smart Way services and are necessary for the performance of such services. For customer care assistance with communications preferences, email us at ops@one-smartway.com.
Promotional Emails
One Smart Way may send emails to customers (including their employees) that promote the same kinds of products and services One Smart Way is presently providing them, or similar kinds of One Smart Way products and services that may be of interest to them. You may opt out from receiving further promotional emails by following the instructions included in these emails.
SMS Text Messaging
Certain One Smart Way Services utilize SMS text messaging. For example, we may use text messaging for general service notifications or for mobile phone tracking services. Before you receive any text messages from One Smart Way, you will be notified about our use of text messaging and asked for your consent. When you use these services, you may be subject to messaging and data charges from your wireless carrier, depending on your wireless data plan and rates. Please note that carriers are not liable for delayed or undelivered messages.
To cancel receipt of text messages from One Smart Way, you may reply STOP to any message received from One Smart Way.
To obtain help for the text messaging services associated with One Smart Way, you may contact us at +1 (754) 319 9700 or email us at ops@one-smartway.com.
Push Notifications
Drivers and customers using a One Smart Way app may receive messages from One Smart Way by push notifications delivered within the app. To receive such notifications, push notification service must be enabled for the app concerned via the mobile phone’s system preferences. By enabling push notification service for the app, you consent to receive push notifications delivered within the app. App users may opt out at any time by disabling the app from sending such notifications via the mobile phone’s system preferences and/or by setting up and managing preferences within the app to receive push notifications.
You may incur data charges from your wireless carrier for push notifications, depending on your wireless data plan and rates.
Security
One Smart Way has implemented administrative, technical, and organizational security measures designed to help protect your Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
Storage and Retention
Your Personal Information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or to otherwise meet applicable legal requirements. Our retention policies reflect local statute of limitation periods and national statutory obligations of One Smart Way.
The criteria used to determine our retention periods include:
– The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
– Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them); or
– Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
Data Transfers
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services, you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information.
Sensitive Information
Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
Use of Services by Minors
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13. If you believe anyone under age 13 has provided personal information to us, please contact us as indicated in the “Contact Us” section of this Privacy Policy and we will work to delete it.
Modification of Privacy Policy
One Smart Way may update or change this Privacy Policy at any time without prior notice to you to reflect changes in our personal information practices. We will notify you in an appropriate manner, including by posting the changed or amended Privacy Policy on our website(s) and we will indicate at the top of this Policy when it was most recently changed or amended.
Contact Us
If you have questions about this Privacy Policy or about how we use and disclose Personal Information, please contact us:
One Smart Way
20801 Biscayne Blvd, 4th floor, Aventura, FL, 33180
Phone: +1 (754) 319 9700
Email: ops@one-smartway.com
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This Privacy Policy constitutes the entire agreement between the user and One Smart Way regarding the use of the Services and the handling of Personal Information. If you have any questions or concerns regarding this Privacy Policy, please contact us using the information provided above.
